This Privacy Policy describes the manner in which BtoBet, obtains and handles information and personal data that customers provide to manage their relationship with the gaming platforms. “Personal data” refers to any data related to an identified or identifiable physical individual.

Registered information and use of your information

Customer information and data that we may collect, use and process include the following:

  1. Information entered by the client at the time of registration on the Webpage or any other type of information sent to us through the Website or by e-mail.
  2. Correspondence records, whether through the Webpage, or by e-mail, telephone or other means.
  3. Your answers to surveys or market researches that we carry out.
  4. Data of transactions that the customer makes with us. These transactions may be through the Website, by telephone or by other means.
  5. Data of your visits to the Webpage. This section may include traffic data, location data, records (weblogs) and other communication information.

When accepting our policy, the Participant consents to having the Operator send, even by electronic means, information on products, services, promotions and events that the Operator understands that may be of his/her interest. The Operator will give the Participant the opportunity to revoke his/her consent to the submission of commercial communications at any time by contacting Customer Service.

Any data informed by the user during registration, deposit or withdrawal, will be kept in our files and will never be shared with any third party for any use other not related to the operation of the site. We will not share, rent or sell information of our users to any other business, institution or association. We invests in advanced data protection technologies for your safety.

It is possible that we may disclose your personal data if such is required by law or if we believe in good faith that such action is necessary to: (1) comply with any legal or judicial process; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the Services or the public. If, by our own determination, we discover that you have cheated or have attempted to swindle us or other user of the Services in any way, or if we suspect that you make fraudulent payments, or forbidden transactions (including money laundering), we reserve the right to make this information (along with your identity) known by other online gaming sites, banks, credit card companies and relevant agencies.

Telephone calls, electronic mails and chats

Calls made, as well as e-mails and chats sent, to/from our customer service, may be recorded for security purposes. The registration of contact made with the user will be used by us to evaluate our personnel as well as to solve any problem related to the service received.


The Website is exclusively aimed at persons of legal age, so that access of minors to the same is restricted. Without prejudice to the foregoing, the Operator reserves the right to check, by the means deemed more appropriate, the real age of any user of the Website.

If there is the suspicion that a user of the Website is underaged and has falsified data required for access, the Operator will deny access of the said user to the Website.

Changes in our Privacy Policy

We reserve the right to make changes to this Privacy Policy in order to adapt it to new practices that we may carry out and possible legal or judicial amendments that may take place. Any change that we make to our Privacy Policy in the future will be clearly announced on our page. If we make significant changes to this Privacy Policy, we will employ efforts to inform clients through e-mail, a notice on the webpage or other agreed means of communication so that they may proceed to accept the modified version of the Privacy Policy. Non-acceptance of the same will not allow us to continue providing our services and will therefore imply cancellation of your account on the website. 

Consent to our Privacy Policy

By clicking on “Send” or “I agree” during the registration process, or by continued use of the Services after publication of this Privacy Policy (as applicable), you confirm to agree to this Privacy Policy.